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IT Support Analyst
Job Description
- Provides first line service desk support to employees, assisting them with hardware and software problems via phone, email, remote control or desk side.
- Maintains a high degree of customer service for all support queries and adheres to all service management principles.
- Assumes ownership of user problems and proactively works to resolve user issues.
- Ensures that all service requests are logged in the service desk.
- Responds to inquiries from employees and helps them resolve hardware or software problems.
- Helps maintain a log of any software or hardware problems detected.
- Supports users in the use of computer equipment by providing necessary training and advice.
- Escalates more complex calls to the relevant Information Technology (IT) Support member.
- Arranges for external technical support where problems cannot be resolved in house.
- Performs other duties as assigned.
Job Requirements/Skills
- Effective and conscientious record keeping skills
- Effective and pleasant communication skills
- Employs a methodical approach to problem solving using appropriate tools
- Basic understanding of PC hardware set-up and configuration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
- Understanding of basic networking based on TCP/IP networking protocols
- Self motivated
- Proven ability to work cooperatively as part of a team
- Ability to work under pressure
Physical/Mental Requirements and Working Conditions
- Ability to sit
- Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
- Ability to work inside an office
- (Project locations) Comfortable working safely at a nuclear facility, in relative proximity to radioactive areas
- Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
- Ability to work alone, work with others, and interact with the public
- Ability to perform under deadline pressure
- Ability to understand and follow basic instructions and guidelines
| Minimum Education, Experience and Certification Requirements | |
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Certifications
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Required Experience
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Preferred Experience
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EnergySolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Apply Online at: jobs.energysolutions.com
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Equal Opportunity and Accessibility Statements
EnergySolutions is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, sex, color, race, creed, national origin, sexual orientation, marital status, protected veteran status, political belief, disability that does not prohibit performance of essential job functions or any other characteristic protected by federal, state, or local law.
We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. If you d like more information about your EEO rights as an applicant please click here to download more information.
Accessibility Statement
EnergySolutions, is committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Applicants with a physical or mental disability, who require reasonable accommodation for any part of the application or hiring process, may e-mail their request to recruitment@energysolutions.com for assistance. Determinations on request for reasonable accommodation will be made on a case-by-case basis.
*Note: Please do not send your resume to this e-mail address as it will not be forwarded. All resumes must be submitted by applying for a specific position through EnergySolutions job search.
