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Supports technology in our IT infrastructure, which could include the Windows/Linux Environment, the network, the security infrastructure, etc. Is responsible for collaboratively designing, configuring, administering, and troubleshooting their technology or enterprise systems. Serves as a technical leader within the Information Technology (IT) organization, ensuring that projects are conducted in an effective manner. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Assists management in the evaluation and purchase or lease of technology components, networking, hardware or software from vendors.
Devises solutions in accordance with an implementation budget.
Coordinates system development tasks to include design, integration and formal testing.
Oversees all transitions of new systems to production.
Develops and completes actions in system specifications, technical and logistical requirements and other disciplines.
Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
Manages and documents system configurations.
Evaluates current systems.
Serves as a technical liaison to the manufacturers’ technical and service personnel regarding purchased or leased hardware and software.
Monitors the technology (HW, SW, network) and responds to alerts.
Resolves all outages and performance issues.
Escalates issues with vendors including carriers, manufacturers and service providers.
Mentors junior members of the team.
Performs other duties as assigned.
Job Requirements/Skills
Strong coordination, organization, teamwork and communication skills
Ability to effectively present technical information
Ability to work effectively in individual or group settings
Ability to work as part of an on-call rotation schedule
Expertise in VMware virtualization, including Horizon View
Expertise in Netapp enterprise storage
Expertise in installing, maintaining, and troubleshooting Microsoft Windows servers
Expertise in Apache and IIS Webserver
Experience in installation, configuration, and management of Linux operating systems
Detailed understanding of Storage Area Network implementations
Detailed understanding of Transmission Control Protocol/Internet Protocol networking
Ability to work under pressure and time constraints
Physical/Mental Requirements and Working Conditions
Ability to sit
Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
Ability to work inside an office
Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
Ability to work alone, work with others, and interact with the public
Ability to perform under deadline pressure
Ability to understand and follow basic instructions and guidelines
Ability to work with a dispersed team in a remote environment
Minimum Education, Experience and Certification Requirements
Education
Bachelor's degree requiredin computer science or information systems or relevant equivalent experience
Certifications
None
Required Experience
A minimum of 5 years of IT support experience at the enterprise level
Experience with Microsoft Windows Active Directory
A minimum of 3 years of experience in information technology (IT) support
A minimum of 2 years of experience working within the deployment and operation of enterprise-level hardware, software, apps, or networks
Preferred Experience
None
EnergySolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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