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Energy Solutionshttp://www.energysolutions.comhttp://www.energysolutions.comtrue
Provides first line service desk support to employees, assisting them with hardware and software problems via phone, email, remote control or desk side.
Maintains a high degree of customer service for all support queries and adheres to all service management principles.
Assumes ownership of user problems and proactively works to resolve user issues.
Ensures that all service requests are logged in the service desk.
Responds to inquiries from employees and helps them resolve hardware or software problems.
Helps maintain a log of any software or hardware problems detected.
Supports users in the use of computer equipment by providing necessary training and advice.
Escalates more complex calls to the relevant Information Technology (IT) Support member.
Arranges for external technical support where problems cannot be resolved in house.
Performs other duties as assigned.
Job Requirements/Skills
Effective and conscientious record keeping skills
Effective and pleasant communication skills
Employs a methodical approach to problem solving using appropriate tools
Basic understanding of PC hardware set-up and configuration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
Understanding of basic networking based on TCP/IP networking protocols
Self motivated
Proven ability to work cooperatively as part of a team
Ability to work under pressure
Physical/Mental Requirements and Working Conditions
Ability to sit
Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
Ability to work inside an office
(Project locations) Comfortable working safely at a nuclear facility, in relative proximity to radioactive areas
Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
Ability to work alone, work with others, and interact with the public
Ability to perform under deadline pressure
Ability to understand and follow basic instructions and guidelines
Minimum Education, Experience and Certification Requirements
Education
Bachelor's degree preferred in computer science or related field
More than one year of relevant technical experience
Certifications
Microsoft Certified Professional (MCP) preferred
Required Experience
Help desk and telephone support experience
Experience using and troubleshooting Microsoft Outlook within a network environment (e.g., permissions, calendar sharing and delegation)
Experience using and troubleshooting Microsoft Office, particularly MS Word, MS Excel and MS PowerPoint
Preferred Experience
Familiarity with Microsoft administration tools such as Intune and Adaxes
EnergySolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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