JOB SUMMARY
Is responsible for the design and implementation of policies and procedures to ensure quality requirements are met. Ensures adequate quality assurance (QA) support is provided to assigned sites/divisions/business units/projects. Is responsible for the effective development and implementation of QA programs/program elements to ensure all products and services meet organizational standards and customer requirements.
JOB DUTIES/TASKS/RESPONSIBILITIES
• Provides effective oversight of business group/project/discipline QA Program and QA Program elements to ensure high quality products and services for customers.
• Manages staff selection, development and retention. Establishes and monitors work goals and objectives. Evaluates employees through performance reviews, ongoing coaching and feedback methods.
• Provides direction, guidance and training to QA staff and quality control (QC) staff on QA/QC matters.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Develops performance standards and objectives and measures progress toward these goals.
• Provides QA support—including planning, scheduling and performance—for QA activities.
• Prepares QA plans and leads QA implementation efforts at client locations.
• Reviews customer contracts issued to identify QA requirements that must be met.
• Evaluates, recommends and develops policies and procedures to ensure awareness of, and compliance with, QA requirements.
• Stays informed of changes made to applicable codes, standards and regulations.
• Assists in preparing responses and corrective action plans and verifying implementation of corrective actions.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Assists with significant nonconformance and condition reports.
• Serves as the lead auditor on complex nuclear QA audits.
• Promotes communication to enhance and encourage employee awareness of QA requirements.
• Serves as the primary interface with external QA audit/inspection personnel.
• Develops and implements a surveillance program.
• Supports the maintenance of the document control and records management system.
• Performs other duties as assigned.
MINIMUM EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS
Education
• Bachelor's degree required in a technical field or a minimum of 10 years of experience in the QA field
Certifications
• Certification as a lead auditor per NQA-1 preferred
• Certification as a certified quality manager preferred
Required Experience
• A minimum of 10 years of experience in nuclear, engineering or manufacturing QA
• Considerable experience with NQA-1 or 10 CFR 830.122
Preferred Experience
• Commercial nuclear power plant or U.S. Department of Energy site experience
REQUIRED AND DESIRED SKILLS
• Strong verbal and written communication skills
• Strong problem-solving skills
• Detailed knowledge of applicable quality-related codes, standards and regulatory requirements
• Detailed understanding of how to prescribe, apply and assess compliance with applicable codes, standards and regulations
• Proven ability to manage and/or monitor the QA activities associated with a discipline or project on a daily basis
• Strong knowledge of QA systems (i.e., corrective actions and supplier qualifications)
• Intermediate knowledge of the development of QA program/procedural documents
• Proven ability to manage and/or monitor the QA activities associated with a specific area/location
PHYSICAL/MENTAL REQUIREMENTS AND WORKING CONDITIONS
• Ability to carry up to 20 pounds; handle and reach below shoulder
• Ability to use hands to accomplish tasks as assigned
• Ability to sit, stand, walk, climb and bend/stoop
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Basic math and computer skills; ability to read blueprints
• Basic hand/eye coordination and depth perception
• Ability to work inside an office and outside
• Ability to work alone, work with others, and interact with the public
• Ability to drive a vehicle, travel overnight and perform under deadline pressure